Venue Information

Address
The Mill
29 Lower Trinity St
Digbeth
B9 4AG

Telephone
0121 7714 391

Email
TEG MJR ENQUIRIES – enquiries@tegmjr.com
MEDIA ENQUIRIES – areti.tziorta@tegmjr.com

Social Media
  • Accessibility
  • Directions
  • Parking
  • Hotels
  • Production
  • Access Starts Online

Welcome
The Mill Welcomes Deaf and disabled customers to the venue.

The Mill is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.

This guide is designed to inform everybody who comes to The Mill what we can offer customers who may have access requirements.

Contact details
Email: accessibility@tegmjr.com
Phone: 01179259273
We aim to reply to queries within 2-3 working days.

Venue Description
There is no step free access from the entrance and box office leading up to both Room 2 and main room this is due to 13 stairs leading from the box office foyer to the main room.

Step free access into the venue will be via a sloped entrance on Adderley Street which will lead directly into the main performance space and our accessible viewing area which is located to the side of the stage. You will have to talk to a member of staff at the box office to gain access to this entrance.

The mezzanine level and roof terrace at The Mill is not accessible to wheelchair users as this can only be accessed by walking up 13 stairs to the mezzanine and a further 3 steps up on to the roof terrace.

Bookable Access Facilities

Personal Assistant Ticket
We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.

We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket.

You will be asked for evidence for the PA ticket to be issued.

We ask for a photocopy/ scan (dated in last 12 months)
DLA/PIP letter
Attendance Allowance Letter
War Disablement Pension
Evidence that registered severely sight impaired
Recognised Assistance dog ID card
Access card

We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on accessibility@tegmjr.com stating why you require them.

Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.

We have 1 viewing area located on the right-hand side of the stage in the main room, the stage is 3ft elevated from the ground and performance is viewed from side stage on ground floor.

We can offer seating on the mezzanine level for those who are able to traverse 13 steps up but are unable to stand for long periods of time.

There will be a member of security monitoring this area throughout the night who will be able to help you and answer questions if you need anything.

Toilets
The accessible toilets are located at the back of the main room on the right-hand side, opposite the stairs. You will be able to request the key to gain access to these toilets from a member of staff behind any of the bars.
Please note that this is not a RADAR lock.

Parking / Travel Guide

Is there parking?
The venue itself does not have a car park but there are many public car parks around the area.

There is Green Parking Ltd. Digbeth Public Car Park, Digbeth High Street, Oxford Street, Birmingham B5 6DY. This is 0.4 miles from the venue which can take 9 minutes to walk.

Drop off + pick up points
You can be dropped off and picked up on the street outside the venue – Adderley Street.

Nearest public transport
There is a bus stop 250 meters away from the venue.

Moor Street Station is located 0.8 miles and a 20-minute walk from the venue.

Digbeth Coach Station is only 0.4 miles and a 15-minute walk from the venue.

Arrival Guide

Box Office
When you arrive at the venue you will be able to access the ground level box office and a member of the door staff will greet you and check you in.

There is no lowered window at the box office.

If you are collecting a personal assistant ticket, please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you.

Once this has happened a manager will walk you round to our accessible entrance and take you into the main performance space. At this point you will either be shown to one of the accessible areas and any seating you may have arranged.

There will be a member of security at the entrance to the wheelchair accessible viewing area throughout the night.

Could we provide early entrance upon request?
If you require early entrance to the venue as part of your access requirements, please email us on accessibility@tegmjr.com to discuss this.

Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink, or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items.

Contact accessibility@tegmjr.com if concerned

If an emergency arises during an event, please approach the closest member of staff and they will be able to help you.

Access to Performance
The Mill does not yet have a hearing loop system fitted within the venue.

At present we do not offer any assisted performance options, but this is something we are exploring.

There are no dedicated lowered areas of the bar, but customers can be served from the hatch on the side bar located in the main room.

Assistance Dogs
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand if you have any concerns. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.

Strobe Lighting
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show.
Please contact us and if we are aware that strobe lighting will be used in a performance, we will let you know.

If you have any concerns, please do feel free to contact us on accessibility@tegmjr.com.

The Mill is a 15 minute walk from Birmingham New Street, click here for directions, and a 5 minute walk from Birmingham Coach Station, click here for directions. By bus you can take the 13, 17, 57, 58, 60, and 97 to Digbeth High Street. More information available here.

Three nearby hotels we recommend are: Clayton Hotel Birmingham The Rowtown Hotel Travelodge Moor St For more alternatives please click here.

For our latest tech spec and rate card, please email production@tegmjr.com with the venue name & request in the subject line.

The Mill is working with Attitude is Everything to improve Deaf and disabled peoples access to live music.

  • Accessibility
  • Directions
  • Parking
  • Hotels
  • Production
  • Access Starts Online

Welcome
The Mill Welcomes Deaf and disabled customers to the venue.

The Mill is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.

This guide is designed to inform everybody who comes to The Mill what we can offer customers who may have access requirements.

Contact details
Email: accessibility@tegmjr.com
Phone: 01179259273
We aim to reply to queries within 2-3 working days.

Venue Description
There is no step free access from the entrance and box office leading up to both Room 2 and main room this is due to 13 stairs leading from the box office foyer to the main room.

Step free access into the venue will be via a sloped entrance on Adderley Street which will lead directly into the main performance space and our accessible viewing area which is located to the side of the stage. You will have to talk to a member of staff at the box office to gain access to this entrance.

The mezzanine level and roof terrace at The Mill is not accessible to wheelchair users as this can only be accessed by walking up 13 stairs to the mezzanine and a further 3 steps up on to the roof terrace.

Bookable Access Facilities

Personal Assistant Ticket
We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.

We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket.

You will be asked for evidence for the PA ticket to be issued.

We ask for a photocopy/ scan (dated in last 12 months)
DLA/PIP letter
Attendance Allowance Letter
War Disablement Pension
Evidence that registered severely sight impaired
Recognised Assistance dog ID card
Access card

We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on accessibility@tegmjr.com stating why you require them.

Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.

We have 1 viewing area located on the right-hand side of the stage in the main room, the stage is 3ft elevated from the ground and performance is viewed from side stage on ground floor.

We can offer seating on the mezzanine level for those who are able to traverse 13 steps up but are unable to stand for long periods of time.

There will be a member of security monitoring this area throughout the night who will be able to help you and answer questions if you need anything.

Toilets
The accessible toilets are located at the back of the main room on the right-hand side, opposite the stairs. You will be able to request the key to gain access to these toilets from a member of staff behind any of the bars.
Please note that this is not a RADAR lock.

Parking / Travel Guide

Is there parking?
The venue itself does not have a car park but there are many public car parks around the area.

There is Green Parking Ltd. Digbeth Public Car Park, Digbeth High Street, Oxford Street, Birmingham B5 6DY. This is 0.4 miles from the venue which can take 9 minutes to walk.

Drop off + pick up points
You can be dropped off and picked up on the street outside the venue – Adderley Street.

Nearest public transport
There is a bus stop 250 meters away from the venue.

Moor Street Station is located 0.8 miles and a 20-minute walk from the venue.

Digbeth Coach Station is only 0.4 miles and a 15-minute walk from the venue.

Arrival Guide

Box Office
When you arrive at the venue you will be able to access the ground level box office and a member of the door staff will greet you and check you in.

There is no lowered window at the box office.

If you are collecting a personal assistant ticket, please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you.

Once this has happened a manager will walk you round to our accessible entrance and take you into the main performance space. At this point you will either be shown to one of the accessible areas and any seating you may have arranged.

There will be a member of security at the entrance to the wheelchair accessible viewing area throughout the night.

Could we provide early entrance upon request?
If you require early entrance to the venue as part of your access requirements, please email us on accessibility@tegmjr.com to discuss this.

Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink, or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items.

Contact accessibility@tegmjr.com if concerned

If an emergency arises during an event, please approach the closest member of staff and they will be able to help you.

Access to Performance
The Mill does not yet have a hearing loop system fitted within the venue.

At present we do not offer any assisted performance options, but this is something we are exploring.

There are no dedicated lowered areas of the bar, but customers can be served from the hatch on the side bar located in the main room.

Assistance Dogs
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand if you have any concerns. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.

Strobe Lighting
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show.
Please contact us and if we are aware that strobe lighting will be used in a performance, we will let you know.

If you have any concerns, please do feel free to contact us on accessibility@tegmjr.com.

The Mill is a 15 minute walk from Birmingham New Street, click here for directions, and a 5 minute walk from Birmingham Coach Station, click here for directions. By bus you can take the 13, 17, 57, 58, 60, and 97 to Digbeth High Street. More information available here.

Three nearby hotels we recommend are: Clayton Hotel Birmingham The Rowtown Hotel Travelodge Moor St For more alternatives please click here.

For our latest tech spec and rate card, please email production@tegmjr.com with the venue name & request in the subject line.

The Mill is working with Attitude is Everything to improve Deaf and disabled peoples access to live music.

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Privacy Policy

Purpose of Policy

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage.

The purpose of this policy is to give you a clear explanation about how we [and all of our subsidiaries] collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

– What information we may collect about you
– How we may use that information
– In what situations we may disclose your details to third parties
– Our use of cookies to improve your use of our website
– Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it

If you have any queries about this policy, please contact data@themjrgroup.com.

Who we are
TEG Venues UK Limited and its associate companies are part of the TEG | MJR; an event promoter and venue operator. We are registered as a company in England and Wales under registration number 08423282.

Information collection
We collect various types of information and in a number of ways:

Information you give us
For example when you register on our website or purchase tickets from our event partners, we may store personal information you give us such as your name, email address and postal address. We may also store a record of your purchases.

Information about your interactions with us
For example, when you visit our website, we may collect information about the browser you’re using, your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites), what sites you came from and how you interact with our content.

When we send you an email we may collect information on how you respond such as the number of times you have opened emails or the links in them that are clicked.

We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a different concert, we might send you information about that concert.

Please see our Cookies Policy at the bottom of this document for more information.

Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information about our patrons unless there is a clear reason for doing so.

Data Breaches
In the event of a data breach, in accordance with GDPR regulation, we will disclose to the ICO regulator within 72 hours.

Legal Basis

There are three bases under which we may process your data:

Contract purposes
When you make a purchase from us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email in the case of cancellation of a show, or in the case of problems with your payment.

Legitimate business interests
In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.

With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.

Marketing Communications

We aim to communicate with you about the work that we do in
ways that you find relevant, timely and respectful. To do this we use data that
we have stored about you, such as what events you have booked for in the past,
as well as any interactions or preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for the following communications. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us or registering to receive direct marketing from our websites. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.

In the case of online behavioural advertising, we may work with other companies to show you advertisements we think you may find relevant and useful based on information collected by us or third parties and/or may be based on your activities on our websites or third party sites. This may include advertisements from us displayed on other companies’ sites. You can control and opt out of the use of cookies and tracking tools. To learn how to manage how we use cookies and other tracking tools, please see our cookie policy at the bottom of this document

Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.

We may analyse data we hold about you in order to identify and prevent fraud.

In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

Third parties
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

Maintaining your personal information
When you have purchased a ticket or signed up to our mailing lists, we may store your personal information indefinitely such that for any subsequent purchases or interactions you make we are able to link them back to a single unique record that we hold for you on our system.

If there are aspects of your record that are inaccurate or that you would like to remove, you can do so by using the contact details at the end of this policy to get in touch.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date from the one set out below. Please check our site periodically for updates.

Contact details and further information
Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

TEG | MJR

data@themjrgroup.com

Last Updated- December 2019

Next Review Date- January 2020

Cookie Policy

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you.

a) What is a cookie?
A cookie is a small, often encrypted text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It is used to help users navigate websites efficiently and perform certain functions.

b) What cookies are used on our websites
On The MJR Group websites or websites that partner with events promoted by The MJR Group we may use the following cookies:

i) Compliance cookies
These cookie allows us to know whether or not you have given consent to the use of cookies and therefore do not need to be presented with this consent request message again

ii) Analytics cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

iii) Third party cookies
These cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests. You can opt out of receiving personalise ads by either clicking on the blue icon that typically appears in the corner of the ads or clicking on the three dots next to a “Sponsored” advert and selecting ‘Hide Ad’.

iv) Session cookies
These cookies store temporary information to enable site functionality. They are automatically deleted when you close your browser.

v) Functional cookies
These are cookies used for core site functionality.

c) How to configure your cookie preferences
Every browser program (such as Internet Explorer, Firefox, Safari, Google Chrome etc) provides the ability for the user to configure their preferences. Refer to the help section of your particular browser to find out how to configure your own preference.

d) Frequently asked questions

i) What has changed and how does it affect me?
We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring.

These changes will not affect the way in which you currently use our website.

ii) Do I need to accept cookies?
The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

iii )Do cookies mean I could get cold calls or emails?
We never use the data gathered through cookies to contact you via post, email or phone.

iv) Can cookies allow others access to my computer’s hard drive?
The cookies we use cannot look into your computer, smart phone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

v) If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

More information about cookies can be found on www.allaboutcookies.org

Last Updated- August 2019

Next Review Date- January 2020