Venue Information

Address
The Mill
29 Lower Trinity St
Digbeth
B9 4AG

Telephone
0121 7714 391

Email
TEG MJR ENQUIRIES – enquiries@tegvenues.com
MEDIA ENQUIRIES – areti.tziorta@tegvenues.com
CORPORATE / PRIVATE EVENTS – claire.sutton@tegvenues.com

Social Media

Welcome
The Mill Welcomes Deaf and disabled customers to the venue.

The Mill is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.

This guide is designed to inform everybody who comes to The Mill what we can offer customers who may have access requirements.

Contact details
Email: accessibility@tegeurope.com
Phone: 01179259273
We aim to reply to queries within 2-3 working days.

Venue Description
There is no step free access from the entrance and box office leading up to both Room 2 and main room this is due to 13 stairs leading from the box office foyer to the main room.

Step free access into the venue will be via a sloped entrance on Adderley Street which will lead directly into the main performance space and our accessible viewing area which is located to the side of the stage. You will have to talk to a member of staff at the box office to gain access to this entrance.

The mezzanine level and roof terrace at The Mill is not accessible to wheelchair users as this can only be accessed by walking up 13 stairs to the mezzanine and a further 3 steps up on to the roof terrace.

Bookable Access Facilities

Personal Assistant Ticket
We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.

We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket.

You will be asked for evidence for the PA ticket to be issued.

We ask for a photocopy/ scan (dated in last 12 months)
DLA/PIP letter
Attendance Allowance Letter
War Disablement Pension
Evidence that registered severely sight impaired
Recognised Assistance dog ID card
Access card

We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on accessibility@tegeurope.com stating why you require them.

Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.

We have 1 viewing area located on the right-hand side of the stage in the main room, the stage is 3ft elevated from the ground and performance is viewed from side stage on ground floor.

We can offer seating on the mezzanine level for those who are able to traverse 13 steps up but are unable to stand for long periods of time.

There will be a member of security monitoring this area throughout the night who will be able to help you and answer questions if you need anything.

Toilets
The accessible toilets are located at the back of the main room on the right-hand side, opposite the stairs. You will be able to request the key to gain access to these toilets from a member of staff behind any of the bars.
Please note that this is not a RADAR lock.

Parking / Travel Guide

Is there parking?
The venue itself does not have a car park but there are many public car parks around the area.

There is Green Parking Ltd. Digbeth Public Car Park, Digbeth High Street, Oxford Street, Birmingham B5 6DY. This is 0.4 miles from the venue which can take 9 minutes to walk.

Drop off + pick up points
You can be dropped off and picked up on the street outside the venue – Adderley Street.

Nearest public transport
There is a bus stop 250 meters away from the venue.

Moor Street Station is located 0.8 miles and a 20-minute walk from the venue.

Digbeth Coach Station is only 0.4 miles and a 15-minute walk from the venue.

Arrival Guide

Box Office
When you arrive at the venue you will be able to access the ground level box office and a member of the door staff will greet you and check you in.

There is no lowered window at the box office.

If you are collecting a personal assistant ticket, please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you.

Once this has happened a manager will walk you round to our accessible entrance and take you into the main performance space. At this point you will either be shown to one of the accessible areas and any seating you may have arranged.

There will be a member of security at the entrance to the wheelchair accessible viewing area throughout the night.

Could we provide early entrance upon request?
If you require early entrance to the venue as part of your access requirements, please email us on accessibility@tegeurope.com  to discuss this.

Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink, or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items.

Contact accessibility@tegeurope.com  if concerned

If an emergency arises during an event, please approach the closest member of staff and they will be able to help you.

Access to Performance
The Mill does not yet have a hearing loop system fitted within the venue.

At present we do not offer any assisted performance options, but this is something we are exploring.

There are no dedicated lowered areas of the bar, but customers can be served from the hatch on the side bar located in the main room.

Assistance Dogs
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand if you have any concerns. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.

Strobe Lighting
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show.
Please contact us and if we are aware that strobe lighting will be used in a performance, we will let you know.

If you have any concerns, please do feel free to contact us on accessibility@tegeurope.com.

The Mill is a 15 minute walk from Birmingham New Street, click here for directions, and a 5 minute walk from Birmingham Coach Station, click here for directions. By bus you can take the 13, 17, 57, 58, 60, and 97 to Digbeth High Street. More information available here.

The nearest car parks are: Trinity St Car Park – 31 Bromley St, Birmingham B9 4AG Green Parking Ltd. Digbeth Public Car Park, Digbeth High Street, Oxford Street, Birmingham B5 6DY

Blue Badge Parking

Ru Burroughs
Accessibility Officer
accessibility@tegeurope.com

Moat Lane parking
Moat Lane, B5 5BB
0.5 miles to the Mill
At entrance to Markets multi-storey car park
No of bays 4

Dudley Street car park
Dudley Street, B5 4RT
0.8 miles to the Mill
No of bays 2

Hurst Street, B5 4TE
Outside National Trust Back to Backs
0.9 miles to the Mill
No of bays 2

There is currently no step free access to the roof terrace at the Mill.

Three nearby hotels we recommend are: Clayton Hotel Birmingham The Rowtown Hotel Travelodge Moor St For more alternatives please click here.

For our latest tech spec and rate card, please email production@tegeurope.com with the venue name & request in the subject line.

The Mill is working with Attitude is Everything to improve Deaf and disabled peoples access to live music.

Welcome
The Mill Welcomes Deaf and disabled customers to the venue.

The Mill is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.

This guide is designed to inform everybody who comes to The Mill what we can offer customers who may have access requirements.

Contact details
Email: accessibility@tegeurope.com
Phone: 01179259273
We aim to reply to queries within 2-3 working days.

Venue Description
There is no step free access from the entrance and box office leading up to both Room 2 and main room this is due to 13 stairs leading from the box office foyer to the main room.

Step free access into the venue will be via a sloped entrance on Adderley Street which will lead directly into the main performance space and our accessible viewing area which is located to the side of the stage. You will have to talk to a member of staff at the box office to gain access to this entrance.

The mezzanine level and roof terrace at The Mill is not accessible to wheelchair users as this can only be accessed by walking up 13 stairs to the mezzanine and a further 3 steps up on to the roof terrace.

Bookable Access Facilities

Personal Assistant Ticket
We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.

We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket.

You will be asked for evidence for the PA ticket to be issued.

We ask for a photocopy/ scan (dated in last 12 months)
DLA/PIP letter
Attendance Allowance Letter
War Disablement Pension
Evidence that registered severely sight impaired
Recognised Assistance dog ID card
Access card

We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on accessibility@tegeurope.com stating why you require them.

Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.

We have 1 viewing area located on the right-hand side of the stage in the main room, the stage is 3ft elevated from the ground and performance is viewed from side stage on ground floor.

We can offer seating on the mezzanine level for those who are able to traverse 13 steps up but are unable to stand for long periods of time.

There will be a member of security monitoring this area throughout the night who will be able to help you and answer questions if you need anything.

Toilets
The accessible toilets are located at the back of the main room on the right-hand side, opposite the stairs. You will be able to request the key to gain access to these toilets from a member of staff behind any of the bars.
Please note that this is not a RADAR lock.

Parking / Travel Guide

Is there parking?
The venue itself does not have a car park but there are many public car parks around the area.

There is Green Parking Ltd. Digbeth Public Car Park, Digbeth High Street, Oxford Street, Birmingham B5 6DY. This is 0.4 miles from the venue which can take 9 minutes to walk.

Drop off + pick up points
You can be dropped off and picked up on the street outside the venue – Adderley Street.

Nearest public transport
There is a bus stop 250 meters away from the venue.

Moor Street Station is located 0.8 miles and a 20-minute walk from the venue.

Digbeth Coach Station is only 0.4 miles and a 15-minute walk from the venue.

Arrival Guide

Box Office
When you arrive at the venue you will be able to access the ground level box office and a member of the door staff will greet you and check you in.

There is no lowered window at the box office.

If you are collecting a personal assistant ticket, please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you.

Once this has happened a manager will walk you round to our accessible entrance and take you into the main performance space. At this point you will either be shown to one of the accessible areas and any seating you may have arranged.

There will be a member of security at the entrance to the wheelchair accessible viewing area throughout the night.

Could we provide early entrance upon request?
If you require early entrance to the venue as part of your access requirements, please email us on accessibility@tegeurope.com  to discuss this.

Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink, or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items.

Contact accessibility@tegeurope.com  if concerned

If an emergency arises during an event, please approach the closest member of staff and they will be able to help you.

Access to Performance
The Mill does not yet have a hearing loop system fitted within the venue.

At present we do not offer any assisted performance options, but this is something we are exploring.

There are no dedicated lowered areas of the bar, but customers can be served from the hatch on the side bar located in the main room.

Assistance Dogs
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand if you have any concerns. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.

Strobe Lighting
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show.
Please contact us and if we are aware that strobe lighting will be used in a performance, we will let you know.

If you have any concerns, please do feel free to contact us on accessibility@tegeurope.com.

The Mill is a 15 minute walk from Birmingham New Street, click here for directions, and a 5 minute walk from Birmingham Coach Station, click here for directions. By bus you can take the 13, 17, 57, 58, 60, and 97 to Digbeth High Street. More information available here.

The nearest car parks are: Trinity St Car Park – 31 Bromley St, Birmingham B9 4AG Green Parking Ltd. Digbeth Public Car Park, Digbeth High Street, Oxford Street, Birmingham B5 6DY

Blue Badge Parking

Ru Burroughs
Accessibility Officer
accessibility@tegeurope.com

Moat Lane parking
Moat Lane, B5 5BB
0.5 miles to the Mill
At entrance to Markets multi-storey car park
No of bays 4

Dudley Street car park
Dudley Street, B5 4RT
0.8 miles to the Mill
No of bays 2

Hurst Street, B5 4TE
Outside National Trust Back to Backs
0.9 miles to the Mill
No of bays 2

There is currently no step free access to the roof terrace at the Mill.

Three nearby hotels we recommend are: Clayton Hotel Birmingham The Rowtown Hotel Travelodge Moor St For more alternatives please click here.

For our latest tech spec and rate card, please email production@tegeurope.com with the venue name & request in the subject line.

The Mill is working with Attitude is Everything to improve Deaf and disabled peoples access to live music.

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Privacy Policy

Purpose of Policy

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage.

The purpose of this policy is to give you a clear explanation about how we [and all of our subsidiaries] collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

– What information we may collect about you
– How we may use that information
– In what situations we may disclose your details to third parties
– Our use of cookies to improve your use of our website
– Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it

If you have any queries about this policy, please contact data@themjrgroup.com.

Who we are
TEG Venues UK Limited and its associate companies are part of the TEG | MJR; an event promoter and venue operator. We are registered as a company in England and Wales under registration number 08423282.

Information collection
We collect various types of information and in a number of ways:

Information you give us
For example when you register on our website or purchase tickets from our event partners, we may store personal information you give us such as your name, email address and postal address. We may also store a record of your purchases.

Information about your interactions with us
For example, when you visit our website, we may collect information about the browser you’re using, your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites), what sites you came from and how you interact with our content.

When we send you an email we may collect information on how you respond such as the number of times you have opened emails or the links in them that are clicked.

We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a different concert, we might send you information about that concert.

Please see our Cookies Policy at the bottom of this document for more information.

Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information about our patrons unless there is a clear reason for doing so.

Data Breaches
In the event of a data breach, in accordance with GDPR regulation, we will disclose to the ICO regulator within 72 hours.

Legal Basis

There are three bases under which we may process your data:

Contract purposes
When you make a purchase from us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email in the case of cancellation of a show, or in the case of problems with your payment.

Legitimate business interests
In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.

With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.

Marketing Communications

We aim to communicate with you about the work that we do in
ways that you find relevant, timely and respectful. To do this we use data that
we have stored about you, such as what events you have booked for in the past,
as well as any interactions or preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for the following communications. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us or registering to receive direct marketing from our websites. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.

In the case of online behavioural advertising, we may work with other companies to show you advertisements we think you may find relevant and useful based on information collected by us or third parties and/or may be based on your activities on our websites or third party sites. This may include advertisements from us displayed on other companies’ sites. You can control and opt out of the use of cookies and tracking tools. To learn how to manage how we use cookies and other tracking tools, please see our cookie policy at the bottom of this document

Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.

We may analyse data we hold about you in order to identify and prevent fraud.

In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

Third parties
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

Maintaining your personal information
When you have purchased a ticket or signed up to our mailing lists, we may store your personal information indefinitely such that for any subsequent purchases or interactions you make we are able to link them back to a single unique record that we hold for you on our system.

If there are aspects of your record that are inaccurate or that you would like to remove, you can do so by using the contact details at the end of this policy to get in touch.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date from the one set out below. Please check our site periodically for updates.

Contact details and further information
Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

TEG | MJR

data@themjrgroup.com

Last Updated- December 2019

Next Review Date- January 2020

Cookie Policy

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you.

a) What is a cookie?
A cookie is a small, often encrypted text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It is used to help users navigate websites efficiently and perform certain functions.

b) What cookies are used on our websites
On The MJR Group websites or websites that partner with events promoted by The MJR Group we may use the following cookies:

i) Compliance cookies
These cookie allows us to know whether or not you have given consent to the use of cookies and therefore do not need to be presented with this consent request message again

ii) Analytics cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

iii) Third party cookies
These cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests. You can opt out of receiving personalise ads by either clicking on the blue icon that typically appears in the corner of the ads or clicking on the three dots next to a “Sponsored” advert and selecting ‘Hide Ad’.

iv) Session cookies
These cookies store temporary information to enable site functionality. They are automatically deleted when you close your browser.

v) Functional cookies
These are cookies used for core site functionality.

c) How to configure your cookie preferences
Every browser program (such as Internet Explorer, Firefox, Safari, Google Chrome etc) provides the ability for the user to configure their preferences. Refer to the help section of your particular browser to find out how to configure your own preference.

d) Frequently asked questions

i) What has changed and how does it affect me?
We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring.

These changes will not affect the way in which you currently use our website.

ii) Do I need to accept cookies?
The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

iii )Do cookies mean I could get cold calls or emails?
We never use the data gathered through cookies to contact you via post, email or phone.

iv) Can cookies allow others access to my computer’s hard drive?
The cookies we use cannot look into your computer, smart phone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

v) If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

More information about cookies can be found on www.allaboutcookies.org

Last Updated- August 2019

Next Review Date- January 2020

Privacy Policy

Purpose of Policy

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage.

The purpose of this policy is to give you a clear explanation about how we (and oursubsidiaries) collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection ofpersonal information. This policy explains:

  • What information we may collect about you
  • How we may use that information
  • In what situations we may disclose your details to third parties
  • Our use of cookies to improve your use of our website
  • Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it

 If you have any queries about this policy, please contact data@tegeurope.com

Please note that where we pass your personal information to third parties we deal with when providing services to you such as promoters, venues, ticketing agencies and event partners (“third parties”) such third parties will themselves be responsible for processing your personal information in accordance with their own privacy policies as data controllers. We are not responsible for how they process your personal information where they are acting as a data controller in relation to your personal information. You will need to contact them directly in order to exercise your rights in relation to your personal information.

Who we are?

TEG Live Europe Limited and its subsidiary Imagine This (Live) Limited is an event promoter and/or venue operator. We are registered as a company in England and Wales under registration number 08423282.

Information collection

We collect various types of information and in a number of ways, as follows:

  1. Information you give to us
  • For example, when you register on our website or purchase tickets from our event partners, we may store personal information you give us such as your name, email address, postal address, telephone number, gender, date of birth/age range; 
  • We may also store a record of your purchases; 
  • Information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
  • Information you provide to us when you participate in competitions, surveys, promotions, or other marketing campaigns;
  • Sign up to waitlists or an event; 
  • Make an inquiry or complaint; and
  • Indicate you wish to receive news, offers, or other marketing materials.

Our services are neither directed nor intended for use by minors under the age of 16. We do not knowingly collect personal information of minors. If we learn that it has done so, we will delete such information. Do not access or use our services if you are under the age of 16 unless you have the consent of your parent or guardian.

  1. Information about your interactions with us
  • For example, when you visit our website, we may collect information about the browser you’re using, your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites), what sites you came from and how you interact with our content.
  • When we send you an email, we may collect information on how you respond such as the number of times you have opened emails or the links in them that are clicked.
  • We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a different concert, we might send you information about that concert.
  • CCTV images when you visit one of our events or venues.
  • information you provide to us about your health (for example when you are buying tickets for wheelchair accessible spaces or when we are investigating an accident which may have happened at one of our events or venues).
  • information about transactions you make with other companies in connection with our events and venues (including for example, ticket agents, what they have provided to you, when and where and, if applicable, how much you paid).
  • Please see our Cookies Policy at the bottom of this document for more information.
  1. Sensitive personal data
  • Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs, and political opinions. We do not collect this type of information about our patrons unless there is a clear reason for doing so such as the example given above.
  1. Data Breaches
  • In the event of a data breach, in accordance with GDPR regulation, we will disclose to theICO regulator within 72 hours of becoming aware of such breach.
  1. Sources of personal data
  • We will receive your personal data when you provide it to us yourself or when you use or purchase one or more of our services.
  • We also receive personal data about you from third parties. Third parties who provide us with personal data about you include:
  • Marketing and digital services suppliers;
  • Research and development organisations;
  • Data partners and analytical consultants;
  • ticket agents such as Eventbrite, Ticketmaster and others, who transfer personal data to us when you purchase a ticket from them for one of our events or venues;
  • Meta Platforms Inc., who, if you have consented, transfer personal data to us when you register for one of our Services using your Facebook account; and
  • Other publicly available sources of information.

We will combine any personal data about you that we receive from you and from third parties. Also, from time-to-time, we collect personal information about individuals who are not customers. This is usually where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Our policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.

How we collect, hold use, and disclose your Personal Information

Generally, we only use personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. In addition, we may use your personal information for other purposes including:

  1. Delivery of our Services/Contractual Basis
    • When you purchase tickets to one of our events, sign up to our mailing list or otherwise use one of our services, you are entering into a contract with us. In order to perform this contract, we need to process and store your data. For example, we may need to contact you by email in the case of cancellation of a show, or in the case of problems with your payment.
  1. Legitimate business interests
  • In certain situations, we collect and process your personal for purposes that are in our legitimate organisational interests. However, we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing:
  • to provide you with our services;
  • to verify your identity for security purposes;
  • to ensure the security of our websites and other technology systems;
  • for the good governance of our business;
  • by using CCTV, to prevent and detect crime and to keep people who visit and work at our events and festivals safe and secure;
  • to record and investigate health and safety and other incidents which have happened or may have happened at one of our events;
  • to manage access to specific areas at an event or venue (for example, we will use lists of people and/or vehicles to allow us to manage access to backstage, VIP or premium viewing areas);
  • to provide you with information about our services, to contact you about administrative matters, and to manage and respond to any queries or complaints you make or any correspondence you send us; and
  • to “geo-fence” marketing so that you receive marketing communications or see advertisements which are relevant to your location.
  • In the case of online behavioural advertising, we may work with other companies to show you advertisements we think you may find relevant and useful based on information collected by us or third parties and/or may be based on your activities on our websites or third-party sites. 
  • This may include advertisements from us displayed on other companies’ sites. You can control and opt out of the use of cookies and tracking tools. To learn how to manage how we use cookies and other tracking tools.
  1. With your Explicit Consent
  • For any situations where you provide us information about your health (i.e. for the requirement of wheelchair access or to assist in investigating a health and safety incident) we will instead ask for your explicit consent before using your personal information in that specific situation.
  1. With your Consent
  • Where you have provided us with consent, we will send you marketing communications to you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any interactions or preferences you may have told us about.
  • In the case of email, we will give you an opportunity to opt in of receivingthem during your first purchase with us or registering to receive direct marketing from our websites.
  • We will also provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.
  1. Other Processing Activities
  • We also process personal information in the following ways that are within our legitimate organisational interests:
    • We may analyse data we hold about you in order to identify and prevent fraud;
    • In order to improve our website, we may analyse information about how you use it and the content and ads that you interact with. This information will be aggregated with other users and not personally identifiable; and
    • In each of the above cases, we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
  1. Third Parties
  • There are certain circumstances under which we may disclose your personal information to third parties. In these cases, we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data. These circumstances are as follows:
    • if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;
    • if we (or substantially all of our assets) are acquired by a third party, in which case personal data held by us will be one of the transferred assets;
    • To our own service providers who process data on our behalf and on our instructions (for example ticketing agents that we allocate tickets to and our CRM provider, Mailchimp); 
    • Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies); and
    • to event partners, sponsors, sporting clubs, authorised ticket onsellers and resellers who (unless you give a separate consent) will only use it for operational purposes, for example, to provide you with additional information about the event or venue that you are attending.
  1. TEG Group
  • We may disclose your information to other TEG Pty Limited (TEG) group companies and their contractors (such as data management providers). TEG group companies include Ticketek UK Limited, Ticketek Pty Ltd, TEG Venues UK Limited, Propaganda Promotions Limited, Imagine This (Live) Limited, TEG Dainty Pty Ltd, TEG Live Pty Ltd, and any entities that may in future become part of the TEG group of companies or in which TEG may have an interest. We may disclose your personal information to these entities for the purposes of, for example, responding to customer enquiries, ensuring that information collected is accurate, complete and up to date, producing anonymised and aggregated information for the benefit of other TEG companies, and enabling us and other TEG companies to better understand and meet your needs and interests. TEG may also use its affiliated companies and their contractors to process personal information on TEG’s behalf including where TEG has outsourced certain services to them – for example where we have one contact person within our group in the UK for data protection queries and compliance.

Maintaining your personal information

  • We will normally retain your personal information for as long as you use our services. In the context of marketing communications, where you have provided consent, we will hold your data until or unless you opt out of receiving communications from us. If there are aspects of your record that are inaccurate or that you would like to remove, you can do so by using the contact details at the end of this policy to get in touch. Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.
  • In some circumstances we will retain your personal data for a shorter period, including:
    • recorded CCTV footage from our events and venues for no longer than 31 days, unless we are required to retain it for longer (for example, if we are investigating an incident, or have been asked to retain specific CCTV footage for a longer period by government or law enforcement officials); and
    • We will retain your personal data for longer if we believe we may need it in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws.

Security of your personal information

  • We have in place appropriate safeguards (both in terms of our procedures and thetechnology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

International transfers of your personal data

  • Your personal data may be transferred to and processed in locations outside of the European Economic Area (EEA).
  • Your personal data may also be processed by staff operating in Australia or outside the EEA working for us or third-party data processors. Such staff or third parties may be engaged in, among other things, the provision of our services to you, the processing of transactions and/or the provision of support services.
  • Some countries outside the EEA do not have laws that protect your privacy rights as extensively as those in the United Kingdom. However, if we do transfer your personal data to other territories, we will put in place appropriate safeguards to ensure that your personal data are properly protected and processed only in accordance with this Privacy Policy.

Reasons we can collect and use your personal information

  • Under the GDPR we need to have a lawful basis for processing your personal information in relation to the processing in question.
  • The primary lawful basis we use is that the processing is for the purposes of legitimate interests of us or a relevant third party (such as the operation of our business and to provide the tailored services you would expect from a leading event promoter and/or venue operator or service provider to prevent and detect fraud). For example, we would rely on this basis in order to provide you with services such contacting you if there is an event cancellation or change in event details. We may also rely on an additional basis that the processing in question is necessary for the performance of a contract for which you are a party or relates to steps taken at your request to enter into such a contract.
  • We rely on consent as a lawful basis where we require this in order to lawfully market to you and to pass your data to third parties (such as ticketing agencies, venue operators, promoters, and event partners) to allow them to do so. Where we are relying on your consent you are entitled to withdraw your consent for the processing in question at any time. Otherwise, we rely on our legitimate interests to process your personal information for marketing and promotional purposes.
  • We may also process your personal information where needed to comply with our legal and regulatory obligations.

How long your personal information will be kept?

  • We will only keep your personal data for (a) as long as this is necessary to provide services to you and to keep you informed in accordance with your marketing preferences; and (in any event) (b) for as long as we are required to do so for legal, accounting or tax purposes or for as long as we need to keep it to bring or defend legal claims or for other reasonable reasons. For more information on our data retention periods please contact our Privacy Officer.

Your rights

  • Under the GDPR, you have a number of important rights free of charge. In summary, those include rights to:
    • fair processing of information and transparency over how we use your use personal information that this Privacy Notice is already designed to address;
    • access to your personal information and to certain other supplementary information;
    • require us to correct any mistakes in your information which we hold; 
    • require the erasure of personal information concerning you in certain situations;
    • receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations;
    • object at any time to processing of personal information concerning you for direct marketing;
    • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
    • object in certain other situations to our continued processing of your personal information; and
    • otherwise restrict our processing of your personal information in certain circumstances.
  • You also have the right to withdraw your consent at any time where we are relying on your consent as the legal basis for our processing (e.g. direct marketing).
  • For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  1. email, call or write to data@tegeurope.com, our Data Protection Representative;
  2. let us have enough information to identify you by sharing your name and email address;
  3. let us have proof of your identity and address (for example, by providing a copy of your driving licence, passport and a recent utility or credit card bill); and
  4. let us know the information to which your request relates for example, an order confirmation ID, Date of Transaction, details of your transaction.

If you would like to unsubscribe from any marketing emails you can also click on the ‘unsubscribe’ button at the bottom of the marketing email. It may take up to 4 working days for this to take place.

Complaints and how to contact our Privacy Officer

We hope that we or our Privacy Officer can resolve any query or concern you raise about our use of your information. Our Privacy Officer can be contacted by:

The General Data Protection Regulation also gives you right to lodge a complaint with the Information Commissioner in the UK who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Changes to this policy

From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It willhave a different date from the one set out below. Please check our site periodically for updates.

TEG Live Europe LimitedLast Updated – July 2022