The Mill Welcomes Deaf and disabled customers to the venue.
The Mill is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.
This guide is designed to inform everybody who comes to The Mill what we can offer customers who may have access requirements.
Email: [email protected]
We aim to reply to queries within 2-3 working days.
There is no step free access from the entrance and box office leading up to both Room 2 and main room this is due to 13 stairs leading from the box office foyer to the main room.
Step free access into the venue will be via a sloped entrance on Adderley Street which will lead directly into the main performance space and our accessible viewing area which is located to the side of the stage. You will have to talk to a member of staff at the box office to gain access to this entrance.
The mezzanine level and roof terrace at The Mill is not accessible to wheelchair users as this can only be accessed by walking up 13 stairs to the mezzanine and a further 3 steps up on to the roof terrace.
Bookable Access Facilities
Personal Assistant Ticket
We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.
We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket.
You will be asked for evidence for the PA ticket to be issued.
We ask for a photocopy/ scan (dated in last 12 months)
Attendance Allowance Letter
War Disablement Pension
Evidence that registered severely sight impaired
Recognised Assistance dog ID card
We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on [email protected] stating why you require them.
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.
We have 1 viewing area located on the right hand side of the stage in the main room, the stage is 3ft elevated from the ground and performance is viewed from side stage on ground floor.
We can offer seating on the mezzanine level for those who are able to traverse 13 steps up but are unable to stand for long periods of time.
There will be a member of security monitoring this area throughout the night who will be able to help you and answer questions if you need anything.
The accessible toilets are located at the back of the main room on the right hand side, opposite the stairs. You will be able to request the key to gain access to these toilets from a member of staff behind any of the bars.
Please note that this is not a RADAR lock.
Parking / Travel Guide
Is there parking ?
The venue itself does not have a car park but there are many public car parks around the area
There is Green Parking Ltd. Digbeth Public Car Park, Digbeth High Street, Oxford Street, Birmingham B5 6DY. This is a 0.4 miles from the venue which can take 9 minutes to walk.
Drop off + pick up points
You can be dropped off and picked up on the street outside the venue – Adderley Street
Nearest public transport
There is a bus stop 250 meters away from the venue
Moor Street Station is located 0.8 miles and a 20 minute walk from the venue
Digbeth Coach Station is only 0.4 miles and a 15 minute walk from the venue.
When you arrive at the venue you will be able to access the ground level box office and a member of the door staff will greet you and check you in.
There is no lowered window at the box office
If you are collecting a personal assistant ticket please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you.
Once this has happened a manager will walk you round to our accessible entrance and take you into the main performance space. At this point you will either be shown to one of the accessible areas and any seating you may have arranged.
There will be a member of security at the entrance to the wheelchair accessible viewing area throughout the night.
Could we provide early entrance upon request?
If you require early entrance to the venue as part of your access requirements please email us on [email protected] to discuss this.
Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items.
Contact [email protected] if concerned
If an emergency arises during an event please approach the closest member of staff and they will be able to help you.
Access to Performance
The Mill does not yet have a hearing loop system fitted within the venue
At present we do not offer any assisted performance options, but this is something we are exploring.
There are no dedicated lowered areas of the bar but customers can be served from the hatch on the side bar located in the main room.
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand if you have any concerns. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show.
Please contact us and if we are aware that strobe lighting will be used in a performance we will let you know
If you have any concerns please do feel free to contact us on [email protected]
For our latest tech spec and rate card, please email [email protected] with the venue name & request in the subject line.
Access Starts Online
The Mill is working with Attitude is Everything to improve Deaf and disabled peoples access to live music.
Safety & Security
Our primary concern is the safety and health of our customers, artists and staff.
With this in mind, The Mill regrets to advise that under the UK government’s recommendation to avoid social contact, we will be temporarily suspending our venue operations for the next 4 weeks. We will be reviewing this regularly in line with government advice regarding COVID-19.
We fully appreciate that this decision comes as a disappointment and an inconvenience for those planning to visit for an upcoming show but ultimately we have the responsibility to protect the well-being of our community and we believe this is the correct decision to make.
We thank you for your understanding as we work with artists to reschedule our events to later dates. If your event is cancelled or postponed, you will receive advice with the information required from the relevant ticketing company.
Bars Are Card Only
For your best interests, our bars will no longer be taking cash and will be card-only. Going cashless means improved hygiene and also has the added benefit of faster service for everyone.
Safety and Security
The ongoing safety of our customers, staff and performers is of absolute paramount importance, so if you’re visiting one of our venues, please take a moment to read the below information.
Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police. There are lots of things that go on behind the scenes, too: training exercises; new security measures – so please be patient if things take a little longer than you’re used to.
Our venues are monitored at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.
Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.
Please plan ahead and do your best to travel as lightly as possible. Searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small, less than laptop size or just a small handbag.